Terms & Conditions

Terms & Conditions of Booking

Rustic Huts Holidays & Camping is the trading name of Rustic Huts that is the provider of this holiday.

By making a holiday booking you accept the following Terms & Conditions:

The Greener Camping Club

In order to comply with countryside planning policy, we operate as a Greener Camping Club members-only campsite. The Club was established by people with a passion for sustainable, eco-friendly camping holidays. When you book your holiday with us, you will be enrolled as a member of the Club. Membership costs just £12 for the calendar year and gives you access to some of the greenest campsites in the UK. It also includes participation in the Club’s ‘Trees for Life’ scheme, whereby a tree is planted for every member we enrol.

Payment

We request a 50% conditionally-refundable deposit when booking a camping pitch or yurt. Receipt of the deposit secures your booking. Please note that the deposit includes full payment (£12) for your Greener Camping Club membership. Pitches and yurts are held provisionally for up to seven days, after which, if we have not received your deposit, the dates will be released. The balance is required six weeks prior to your arrival date. If we do not receive your balance by this time, we will assume you have cancelled your holiday and release the dates - see below. For short lead-time bookings - ie. those booked less than six weeks before arrival, the full amount will be requested to secure the booking.

Cancellation by You

If you cancel your holiday six weeks or more before your arrival date we will refund your deposit less a 20% admin fee and the £12 Greener Camping Club membership fee (which is not refundable). If you cancel your holiday less than six weeks before your arrival date and we are able to re-let your holiday for the dates you have booked, we will refund your deposit and balance, less a 20% admin fee. The Greener Camping Club membership fee is not refundable. In the event that we are unable re-let your dates, no refund will be made. Bookings are not transferable to another family without our prior agreement in writing. If you are concerned about the prospect of cancellation, please take out holiday insurance. Please see further info below.

Cancellation by Us

Rustic Huts Holidays & Camping reserves the right to cancel a camping or safari caravan holiday at short notice if we are unable to provide safe accommodation or camping environment, due to extreme weather conditions, ill health, fire, flooding or any other extenuating circumstances beyond our control. Under such circumstances, your full payment will be returned to you. Rustic Huts Holidays & Camping cannot accept liability or responsibility for any loss, including consequential loss, caused by cancellation. The Greener Camping Club membership fee is not refundable.

Children & Adults Safety

There are many opportunities for play and adventure at Rustic Huts Holidays & Camping. Our aim is for children to have a truly enriching experience of space and freedom. But there are contingent risks to be aware of. We permit campfires, and there is a shallow stream bounding the land. These risks are small and should be self-evident - but if you are not clear, please ask! Rustic Huts Holidays & Camping accepts no responsibility for injury incurred on site. Parents are responsible for the supervision of their children on site at all times.

Arrival & Departure Times

Arrival time is between 3pm and 8pm. Please call us if you think you may arrive later so that we can make suitable arrangements.

On departure day, please vacate your camping pitch by 11am.

Cars & Campervans

The speed limit while onsite is 5 mph. If you are staying in the camping meadow you may take your car down to your pitch on arrival day to set up - and on departure day to pack up. If you are staying in a tent, motorhome, or campervan, any additional vehicles must be parked in the designated area. Campervans are only permitted on certain pitches. If we have had periods of prolonged rain and on arrival or departure days the ground is considered too soft to drive on, please use the wheelbarrows and trolleys to transport your gear. Help will be provided if required.

Consideration for Others

This is a peaceful, quiet campsite for the enjoyment of nature. We do not allow radios, stereos or other sound systems and only quiet talking is permitted after 10.00pm. Acoustic instruments can be played before then, such as guitars, harmonicas, flutes etc. Noisy visitors who disturb other guests will be asked politely to leave, without refund. If you are out for the night and arrive back late, please leave your car in the stable yard.

Recycling & Rubbish

All rubbish must be recycled. That means separating glass, tins, plastic, paper, cardboard, food waste etc. and placing them in the designated bins. What is left, ie. only items that are not recyclable, can be placed in the landfill bin.

Campfires

Please only use the designated campfire places and do not enlarge or alter the position of the designated campfire places. Do not leave your campfire unattended and think carefully about whether or not to light a fire if it is windy. My Campsite accepts no liablity for injury or damage caused by your campfire. By lighting it you accept full responsibility for it.

Chemical Toilet Disposal

If you bring a portable toilet and wish to dispose of the contents in our disposal point (CDP), please ensure that the chemical used does not contain formaldehyde, chlorine, bleach or any other corrosive/toxic chemical (blue chemicals). We can supply (at cost) a green chemical that is 100% biodegradable and septic tank friendly.

Day Visitors

Day visitors are only permitted by prior agreement. Fees may apply.

Property Loss

Rustic Huts Holidays & Camping cannot be held responsible for any lost or stolen property.

Smokers

All the yurts and all the undercover facilities are strictly NO SMOKING. If you smoke, do it outside and dispose of your cigarette ends in the campfire or bin.

Dog Policy

Dogs must never be left unattended on site.
Dogs must be kept on a lead at all times.
Dogs are not allowed if you are staying in the accommodation units.
We do not accept breeds/crossbreeds listed in the Dangerous Dogs Act (i.e. XL Bully, Pit Bull Terrier, Japanese Tosa, Dogo Argentino, and Fila Brasileiro).
Your dog must be tattooed or microchipped.

The Weather

This campsite can be subjected to harsh weather conditions. Very strong winds and torrential rain can occur at any time of year. You must ensure that your tent is robust and pitched correctly. In somes cases we may ask you to move to another pitch. Please note, we do not provide a refund because the weather has not worked out, or is not to your liking. Extreme weather is covered in ‘Cancellations by Us’.

Additional Terms & Conditions relating to Safari Caravan bookings

Gas for the Camp Kitchen

Gas for the camp kitchen cooker is included in the price of the booking. Please use the gas cooker in accordance with the instructions and never leave anything aflame if you are not in attendance.

Breakages & Damage

Should any damage or breakages occur, other than acceptable wear and tear, a charge for reapirs or replacement will be made. We reserve the right to charge for excessive cleaning where a yurt has been left in an unacceptable condition, through waste, litter, interference in the structure, movement of furniture and contents etc. Guests will be held responsible for any fire, smoke or general damage, or alteration to the structure caused by negligence.